Resume

John M. Pugh

Summary of Qualifications
Consummate professional that takes full advantage of my diverse experience in business and in the technology industry. The ideal opportunity allows a challenge to my intellect and to make a positive impact on those around me as well as the business for which I am employed.
I am a well-rounded, well-traveled individual well versed in many cultural and societal avenues with significant business experience that lends itself well to working within and around teams and individuals alike. My experience in the Fortune 10 as well as many small and medium sized businesses rounds out the technology expertise I have gathered over my years of experience. I am extremely methodical which provides all organizations efficiency and thoroughness that makes me a significant value to every organization I encounter.

Technology Experience
Novell - 15 years
NetWare, eDirectory, GroupWise, ZENworks, Identity Management
Upgrades and migrations to Novell technologies from Microsoft and other competitive environments
Systems management, upgrades, administration
Microsoft – 10 years
Windows, Active Directory, Exchange, SMS
Upgrades and migrations to/from Microsoft technologies
Systems management, security, hardening, administration
Linux/Open Source – 10 years
Active in the open source community for 10 years
Started with Slackware, currently use SUSE Linux, significant experience with Red Hat, Debian, and other distributions
Systems management, upgrades, administration
Hardware
Significant experience in the Intel/AMD space
6 years experience with Sun hardware
3 years experience with IBM Power series
Other technology
10 years experience in the design and implementation of 802.11 wireless networks
15 years experience in hardware/software troubleshooting methodology
ITIL experience, PMP methodology experience, IT Architecture experience

Work History
Novell, Inc.

Key Successes
Developed and managed the setup and execution of Novell’s Brainshare keynote addresses in 2001, 2002, and 2003. Responsible for the design of the demonstrations, presentations supporting those demonstrations and all logistics in the execution of the Brainshare keynote addresses
Developed and delivered training for the global technical sales force in 2000, 2001, and 2002 as part of the Corporate Technology Specialist team
Identified and drove the technical sale in Novell’s largest customer win in 2001
Designed and built the largest wireless network in the world at Brainshare 1998
Named SE of the Quarter Q3 1998
Named SE of the Year 2001

Director of Technology Specialists
May 2003 - Present
Currently leading a team of 10 Technology Solutions Specialists in providing solutions sales support throughout the Southeast Area
Participate in identifying and closing business ranging from $50k simple contracts to complex solutions exceeding $10m
Participate as project manager in complex proof of concept projects to evaluate Novell solutions inside customer lab environments

Corporate Technology Strategist
January 2000 - May 2003
Provide solution sales support for very large opportunities involving Novell’s newest technology
Support Novell’s Executive Briefing center by presenting Novell technology and industry solutions to Novell’s largest customers
Provide leadership for Novell product development teams to keep them up to date on industry technology and customer needs
Provide a communication channel for Novell’s Field Sales force to interact with the product teams
Present the Novell Story to customers around the world

Senior Systems Engineer
October 1997 - December 1999
Responsible for Technical Sales support for all of Novell’s products
Act as a liaison between Novell Technical Services and Novell’s Customers for the support of all Novell products
Work closely with Novell account managers in closing new business
Present Novell’s products at trade shows, corporate events, and seminars

Terasys, Inc.
Consulting Services Manager
December 1994 - August 1997
Responsible for the daily scheduling, support, and management of up to 25 consulting engineers and several programmer/analysts in the Central Illinois region
Provide project management and high level support for a complete NetWare 4.x system capable of handling 100,000+ nodes spanning the United States and Canada
Instrumental in the design and implementation of a Novell Directory Services structure to support over 250,000 objects spanning over 20,000 remote sites around the United States and Canada.
Developed migration, testing, and implementation plan for the conversion from OS/2 LAN Server to NetWare 4.x.

Educational Learning Systems
Consultant
March 1994 - November 1994
Provided support assistance for Novell local area networks. Implemented help desk operation to provide continuous help desk support for over 75 state-wide school districts.
Planned and scheduled resources (4 field technicians and 3 vehicles) on a week by week basis.
Planned and implemented file server backup strategy.
Provided high level support for all field technicians.

Intelogistics, Inc.
Lead Systems Engineer
December 1992 - February 1994
Supervised all systems and related functions of a 200+ node metropolitan network.
Supervised a staff of up to ten persons responsible for the data center operations and configuration center operations
Responsible for six Novell 3.11 LANs connected via Frame-relay utilizing token-ring, 10BaseT and ethernet (50 ohm coax) topologies. Administered three cc:Mail hubs servicing over 1100 users.
Supervised the configuration of IBM PS/2 model machines with Novell NetWare in a production environment.

Denver Zoo
Zookeeper
February 1989 - January 1993
Oversee the nightly operations of a 76 acre zoo and its 1500 inhabitants
Responsible for the well being of the entire collection of the zoo on the swing shift (4pm - 12am)

Education
Certified NetWare Engineer #6209511, Certified Linux Professional

Metropolitan State College, Denver, Colorado 1989
Completed 106 credit hours towards a BS in Biology, Minor in Chemistry
Pensacola Junior College, Pensacola, Florida 1985
Completed 36 credit hours towards AA

References
Available upon request